Location: Nottingham, Runcorn, London, Reading, Birmingham and Crewe (full mobility required).
Type: Permanent
Degree discipline required: Technical or business related - see specific areas below for details.
Additional requirements - 5 years UK residency history – see specific areas below for details
Start date: Summer and autumn 2009
Deadline: 11th January
About Managed Operations
Managed Operations (MO) is one of our key business areas offering a range of services and solutions to our clients. We enable our customers to run and transform their IT infrastructure operations in an innovative and cost effective way so it maximises its potential and flexibility as well as meeting future business needs.
The activities involve the management and optimisation of a client’s entire information and data processing environment, including data centres, core infrastructure services, utility-based computing, network management and desktop support operations. MO manages these services through the full project lifecycle – evaluate, design, consult, build and operate.
We have the right expertise in business process outsourcing, global sourcing and off-shoring to help enterprises through the increasingly complex challenge of managing their IT infrastructures and transforming their operational processes.
About the role
As a graduate working in Managed Operations you will join one of three areas:
Cores Services
This area offers clients a full range of operational support, including Service Desk, Networks and Security, Technical Services and Desktop Services. The team are engaged in the ongoing delivery to customers through the effective deployment of their specialist skills. Our focus on this is vital to achieving and exceeding Service Levels, improving client satisfaction and driving efficiencies whilst ensuring that our standard services evolve with the market and our client demands.
As a graduate joining Core Services you will enter a team providing Technical Support – giving an excellent opportunity to gain technical experience and expertise while learning about what and how we deliver.
To apply for this area you will need a technical degree and the motivation to pursue a technical role, particularly in the early stages of your career. In the long term whether this opportunity takes your career in a technical or business focused direction is down to your skills and abilities and your own ambitions.
For roles in Core Services candidates may need to go through HM government security clearance and all applicants will therefore need a continuous UK residency history for the last 5 years.
Roles in this area are based in Birmingham, Nottingham, Runcorn, Crewe and London.
Infrastructure Professional Services
A growing and key part of our success depends upon our ability to develop client-centric and market driven solutions and to successfully deliver projects to our customers. This team consists of transition, project management and technical consultancy groups, providing consulting, non-standard solution architecture and design, and transition/project delivery services to new and existing customers.
We want to invest in graduates who have the drive and capability to develop a career within Project Management. You will be given Project Management experience and exposure to all areas within this role, including, but not limited to: customer contact, project delivery, reporting, financial control, customer satisfaction measurement, up sell and developing opportunities
You will also receive on the job training and may also have the opportunity to gain professional qualifications such as professional qualification, PRINCE2 foundation and practitioner.
To apply to this area, you should have a technical or business related degree and excellent relationship building skills due to the customer focused nature of this business area.
Roles in this area are based in Birmingham.
Service Management
Joining this area will allow you to have exposure and gain experience in all fields related to Service Management that ensure we deliver the service and quality that our clients demand. This includes issue resolution, Service Level Agreement management, customer satisfaction measurement and financial management.
To apply to this area, you should have a technical or business related degree and excellent relationship building skills due to the client facing elements of this opportunity. In addition candidates may need to go through HM government security clearance and all applicants will therefore need a continuous UK residency history for the last 5 years.
Roles in this area are based in London, Birmingham or Reading.
Who are we looking for?
We are looking for graduates with a good degree in technical or business related degree subject (see above for specific requirements) combined with the drive and motivation to pursue a career in the IT industry. You will also need to be a good team player with strong communication skills. If you are extremely customer-focused and want to ensure we deliver a quality service to our clients combined with an interest in the hardware side of computing, then you should consider a career in Managed Operations.
It is a good option if you are interested in a career that gives you a combination of technical and commercial experience, and early exposure to customers. There are opportunities to move into team leading and other areas of management later on, however you will need to have the desire to develop yourself and the self motivation to attain your career goals.
Managed Operations is distributed over a number of locations around the UK either at Atos Origin sites or at our customers’ offices, and as a new graduate you will be based at one of our various offices throughout the UK. However you will need to be flexible as your assignments may require you to work away from your base location. In addition for many roles you may also be required to provide on-call support.
Training & benefits
So what is in this for you? Our benefits include 25 days holiday and the ability to buy up to five more, season ticket loan, private healthcare, pension plan, £5,000 interest free loan and a package of flexible benefits that you are able to tailor to meet your own requirements.
Whichever area you join, you will receive a thorough induction, together with a personal development plan and appropriate technical and non-technical training that will help you to succeed within our business. We will also support you in gaining relevant and appropriate professional qualifications.
Application process
Apply for these roles by hitting apply now and selecting "Managed Operations Graduate" on our online registration page.
If you pass our form screening, you will be invited to sit an online aptitude test. If you are successful at this stage, we will invite you to a telephone interview with the final stage being an assessment centre.
These roles will have an autumn 2009 start date but we are keen to find the right people as soon as possible, so the application deadline for these vacancies is mid January and the assessment centres will start in February.