Organisations continuously seek ways of reducing their IT infrastructure spend while maximising return on investment in current assets.  Virtualisation technologies are a key enabler for shared services that can fundamentally change the way IT services are delivered whether in- ...

In what are now some of the toughest market conditions in over 20 years, organisations are under increasing pressure to cut costs and to run leaner and more efficient operations. This challenging economic climate can provide exactly the right ...

IT based services are intrinsic to every aspect of daily life and we take them for granted – so much so that when they don’t work it is a big issue for the service provider. Service providers have ...

Today’s enterprises know that continuous improvement of quality and productivity is a prerequisite for survival. Ever-changing market circumstances place a strong demand on agility and flexibility.Information technology plays a supporting and sometimes even a trend-setting role. ...

This White Paper from IDC gives an independent analyst’s view about the most recent updates concerning RFID, not only related to the technological side, but most of all on the added value that such a technology can bring ...

Customer Relationship Management (CRM) is a business philosophy which provides a vision for the way your company wants to deal with your customers. To deliver that vision, you need a CRM strategy which gives shape to your ...

For decades outsourcing has been growing with double-digit percentages. Different types of outsourcing have emerged, including Business Process Outsourcing and Global Sourcing, and the focus of IT outsourcing partnerships is slowly shifting from efficiency to innovation.  ...

Today’s strong and continuing trend among businesses towards outsourcing is driven by the need to reduce costs, achieve better cost visibility, and shift the nature of those costs from fixed to variable. Businesses need to find safe, ...