As part of its portfolio of managed workplace services, Atos Origin’s service desk solution provides a multi-channel, single point of contact for all IT support functions. Global coverage is provided on a 24/7 basis, supporting multiple languages and multiple contact channels.

The service is based on the Atos Origin implementation of IT Infrastructure Library (ITIL) (continuous service delivery model) and meets world-class key performance indicators such as time to answer and first contact resolution. We provide a flexible service that can support a comprehensive range of customer contact features and service management functions including helpdesk support and customer relationship management (CRM) solutions.

The Atos Origin global service desk is supported by two core systems – our service management tool and voice network for managing interactions at a global level.